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- From Friction to Flow: How Rudd Equipment Fixed Field Service on Infor M3
How Rudd Equipment Fixed Field Service on Infor M3
The Need: Rudd Equipment's technicians filled out job details on paper and Excel timesheets in the field, then waited days for that data to reach the office. No mobile visibility. No real-time updates. No single source of truth.
The Solution: A single mobile app connected live to Infor M3 - built and deployed in about a month, with no changes to the M3 core. See how it works in this session recording from M3UGA Spring 2026.
What You'll See In This Video
- How a technician inbox, job detail screen, and mobile inspection reporting replaced paper timesheets and email chains
- The full app build process - from use case to deployment - including AI-assisted app creation
- How time, expense, and photo data now syncs to IDM in real time, connected live to M3
- A look at Novacura's most common M3 use cases: field service, warehouse management, manufacturing execution, and supplier portals
- What's next for Rudd Equipment: automated PDF timesheet generation and a dispatch management portal
About Rudd Equipment
Rudd Equipment is one of the oldest and largest distributors of Volvo, Hitachi, Sandvik, Link-Belt, and Bergmann heavy equipment - and home to three-time Volvo World Masters Competition winners. Their field service technicians needed a way to manage jobs, log time, and report from the field without leaving M3 behind.
What is Novacura Flow?
An applications builder that extends Infor M3 without touching the core. Teams build guided mobile workflows on top of M3 - reducing clicks, eliminating screen-switching, and keeping every operation posted directly to M3 in real time.