IFS CLOUD Service Management Module

Efficiently handle customer interactions and service requests. Utilize omni-channel communication, automated workflows, and knowledge management for swift and effective service resolution.

Assign and dispatch cases to the appropriate resources, and prioritize them as needed. Manage support levels and keys through support agreements.

Create a knowledge base of solutions with solution management and foster engagement and collaboration with your customers through the B2B customer portal.

Create a knowledge base of solutions through solution management, and actively engage and collaborate with your customers using the B2B customer portal.

IFS Cloud Service Management Schedule optimization & dispatch is a solution that helps service organizations to plan, execute, and optimize their service delivery.

It uses artificial intelligence, real-time data, and self-learning algorithms to assign tasks to the best available technicians, predict task duration and travel time, and adjust schedules dynamically. It also provides tools for managing parts, online appointments, exceptions, mapping, and collaboration.

IFS service management software aims to reduce costs by increasing first time fix rates and SLA hit rates for your service business, improve customer satisfaction, and lower environmental impact. 

Use mobile clients for all major mobile operating systems, which work with or without network connectivity, and provide essential visibility to central teams. Execute tasks via configurable debrief workflow, record parts and labor usage, asset and job locations, task attachments, customer and technician signatures, opportunities and service quotations.

Work to perform checklists, forms and surveys, find, order and return required service parts. Collaborate with other technicians using remote assistance.

Mobile worker productivity helps you to increase your mobile technician productivity, improve your first-time fix rates and on-time SLA performance, and reduce leakage. 

Manage your external service providers and contractors using back-to-back vendor contracts, vendor portal access, vendor mobile apps, and integrated purchasing.

Schedule and dispatch vendor engineers automatically and monitor their progress and performance using dispatch boards, vendor pricing and bidding, vendor skills and responsibilities, and contractor SLAs.

Collaborate and coordinate with your service partners and customers to deliver service excellence using external resources, cost control and predictability, and close communication.