The support you need in the field
Field Service Management Solutions
Imagine if you could fix every customer’s issue on the first try. If you could transfer the knowledge and skills of your best technicians to your entire workforce. If you could predict maintenance, field service and asset service issues before they happened—and fix them before they turned into problems.
Whether your company services assets on-site or in the field, the goal is the same: fix things fast and fix them right. But if you’re still using spreadsheets and paper forms to manage your field service business, you’re spending too much time on administration—time that could be spent on customer orders.
With Novacura Flow in their back pocket, field service technicians can access all the information they need to boost first-time fix rates, wow customers and provide better service across the board. From steered workflows to interactive forms to augmented reality and predictive maintenance, it’s all possible with Novacura Flow.
Field Service Management Solutions with Novacura Flow
Work Order Management
Manage and complete work orders from anywhere, on any device—even offline. Novacura Flow works everywhere you want and need it to work, with no duplicate entries ever.
With Novacura Flow, technicians can access up-to-date schedules, plan their routes, access customer and equipment data, even fill out work orders and fault reports—all from their mobile device.
Job Safety Analysis
Novacura Flow’s customer portal functionality allows customers to place their own orders, access their account information, even book their own service appointments—meaning less effort for your workers, and more time to focus on value-added tasks.
Fault Report Management
With Novacura Flow, technicians can create and submit fault reports right from their mobile device. Or take things a step further: connect Flow to smart sensors and automatically generate fault reports and work orders based on sensor data.
Manage virtually everything related to sub-contractors with Novacura Flow. Create apps to help manage sub-contractor costs, hours, materials, expenses and whatever else you need. Your sub-contractors can report all their information right from their mobile device.
Wouldn’t it be great if you could send your best, most experienced technicians to every job site? Offer your best service to every customer, no matter where they are? With the power of remote guidance and augmented reality, you can.
Complex Process Management
Flow makes it easy to handle complex service processes with multi-competence work orders and hand-overs. You can even include new techniques like total preventative maintenance (TPM), condition based monitoring (CBM) or Lean maintenance.
“Customers can follow work performed by our engineers in real-time as the engineer updates the relevant information directly from their tablet.”
– Jan Walldorf, Site Manager, Veolia
With Novacura Flow, your maintenance and field service technicians have all the information they need for the day, right in the palm of their hand—even when they’re in the middle of nowhere. They can access to customer and asset history, GPS maps, maintenance records and interactive equipment manuals with the click of a button.
They enter data once, and that data automatically goes everywhere you need it to go: customer invoices, employee time sheets, mileage reports, equipment inventory and more.
Create apps and processes that add real value to your field service business. We can show you how. Book a meeting with a Novacura Solution Consultant today to learn more.
Find solutions for your industry
Connect your ERP to your MES and other systems to create workflows and processes that are extremely powerful and deceptively simple. That improve product quality and traceability while cutting down on scrap. All you need is Flow.
Imagine a warehouse where the reality is in sync with your systems. Where everything is mobile and 100% accurate. We can help you to use your creativity to design and realize your warehouse processes exactly as you want them.
Get rid of paper forms and make your field service business truly mobile—even offline. Our field service workflow solutions help your technicians improve first-time fix rates, be more efficient and provide better service.
Engineering & Construction
Flow helps you manage both projects and processes through every stage of construction. Build steered workflows that ensure tasks are done right the first time—and that you’re collecting the right data every step of the way.