July 6, 2021 
2 min to read 
It is easy to log the information, even to add pictures as additional information. The technician can report observations, alerts, and closure notes. All documentation is linked to the task and stored in the IFS FSM immediately. The manager will be updated when a task is completed.
But what if there is no internet connection? – No worries.
The application reads the data and stores it locally. The user can read and modify the data and will be synchronized as soon as you are re-connected.
There is much more to discover about this application and our BPM platform Novacura FLOW.
Click here to watch the video and get a practical example of how it works!
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The maintenance role in various industries focuses on a management approach that predominantly relies on time-driven scheduling or repetitive tasks such as inspection of equipment, monitoring of plant conditions, or in some cases, lubrication of mechanical components. The oil and gas, refining and distribution, transportation, construction, and building development industries require continuous field service and maintenance to prevent catastrophic failure modes. The maintenance should provide periodic adjustments to maintain the required levels of reliability and availability. The complexity of today’s field service management cannot be handled simply and cost-effectively without the support of FSM software, which brings definitive advances to the business when it comes to personnel management, failure detection and preventive action, data analysis, forecasting, and even inventory management. The implementation of FSM software guarantees efficient operations through sustainable methodologies and field service management techniques. The only software that can provide maximum flexibility with configurable features will be the most suitable to cover an organization’s functional requirements for field services. Why use field service management software? Companies should consider implementing FSM software for several reasons. Here are the main factors that drive the need to implement FSM software: Intensifying energy efficiency – maintenance can prevent uncontrolled energy consumption, as well as eliminate increased energy consumption by inefficient electrical equipment or installations that may need to be replaced with modern technology. In this way, companies can use less energy but also take advantage of various asset management models that are important for site management and generally towards building efficiency, which among others, can help reduce water consumption, etc. Standardise procedures, time, and costs – companies use maintenance to reduce or prevent the expense of major equipment failures, which tend to be more costly. Companies can also minimize spare parts inventories, reduce the need for backup equipment and increase equipment uptime, which automatically creates maximum production revenue. Systematic strategy – with FSM software, companies can implement various maintenance models, such as preventive, corrective, and predictive maintenance, to help develop a strategy and action plan for planned services and relocation of resources during operational failures caused by plant failure. Companies can also benefit significantly from workforce management by reducing overtime, providing a better workload balance, and managing tasks and contracts. Safety and supporting the energy transition – transport and plant management have an impact on climate change, the maintenance of which can reduce business requirements and plays an important role mainly related to reducing waste, pollution, and carbon emissions. In this case, companies use FSM software to improve safety and pollution control. Continuous optimization – FSM software can help stimulate initial action rather than reaction, indicates support to the user from a continuous improvement perspective, as well as improving equipment reliability over time that ensures consistent quality. FSM software provides both short- and long-term value to corrective actions, which will have a positive impact on ROI. What are the 5 types of service industry? Industrial services for FSM include various installations and equipment at remote locations but also at various stations and plants. Here some of the […]
Service and maintenance projects necessitate focused attention on FSM-based control systems. The intricacies of service work highlight that FSM can optimize efficiency only when underpinned by customizable software that aligns with business requirements. When determining a cost-effective approach to procuring FSM software, companies should assess its integration capabilities with ERP systems. This approach enables businesses to maintain lower costs when expanding the ERP system with supplementary FSM functionalities. Utilizing the right FSM software facilitates the customization of functionalities without the need for external software development support. Consequently, this approach ensures ERP modifications remain cost-free, effectively establishing the FSM software as an independent layer integrated atop the ERP. Some ERP providers, such as IFS, offer specialized integration capabilities that connect the ERP system with FSM software. This integration empowers IFS users to manage field service and maintenance functions within a segregated system environment. This enables IFS users to align maintenance standards with business objectives, with a strong focus on cost efficiency. Linking FSM software to an IFS ERP system enhances a company’s technological capabilities, delivering numerous benefits, including free customizations and more (as detailed below). What is field service management software? Many industrial companies are required to adhere to particular standards related to health, reliability, customer satisfaction, safety, quality, and even security. Field service management software plays a crucial role in upholding and preserving these standards, facilitating the use of digital systems to collect data and carry out essential tasks. FSM software facilitates the integration of data from ongoing operations into all maintenance practices and methods. This empowers maintenance departments to oversee their work, enhance the efficiency of maintenance tasks, address customer concerns, and respond to emergency situations effectively. Internal: An in-house maintenance structure that relies on internal resources and operates independently, managing facilities and remote installations using only the company’s own personnel. External: Involves external organizations that provide the required assistance independently, often utilizing third-party services to maintain the operational efficiency of equipment and installations. What is a field service platform? FSM software comprises two primary components that collectively play a crucial role in overseeing operations at remote locations. Together, they constitute an integral field service platform. These essential components for effective field service and maintenance management include: Mobility: FSM software should offer mobile functionality for field workers who utilize customized mobile applications on their mobile devices. This empowers them to conduct equipment and installation inspections with enhanced speed and accuracy, ultimately improving the efficiency of maintenance operations. Portals: FSM software should facilitate comprehensive control over field operations through a centralized administrative hub. Here, managers and shift planners can meticulously plan maintenance schedules, make informed forecasts, and devise maintenance strategies based on pertinent operational needs, all within a single interactive portal. This consolidated view allows for a more streamlined approach to maintenance management. Indeed, only a select few systems in the market offer a complete maintenance platform that aligns with the comprehensive criteria needed for FSM software. Novacura presents the Novacura Flow software solution, which functions as a service platform, delivering users with the full spectrum of FSM capabilities along with a platform […]
