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Support services
Our experts support your needs:
Novacura Support
We offer a wide range of helpdesk services for IFS Applications and Novacura’s own products. The range encompasses everything from reception and routing of issues to 1st and 2nd line support and all manner of expert consultancy. This is where you can get assistance with questions and problems as well as any improvements required.
There are numerous benefits with the Novacura support:
Agreements tailored to suit your business
Agreements tailored to suit support needs, big or small
Rapid response time
Scope for reporting issues around the clock
Multiple reporting channels, including support-web, e-mail and telephone
Our agreements
Novacura offers a variety of agreements tailored to suit the support needs of your business. Irrespective of whether a customer requires daily support, demanding a rapid response and swift investigation, or assistance now and then with more complex support issues, we can put together a suitable package.
Our support agreements are composed of a basic package and various building blocks that reflect the preferred response time. The basic package is included in all agreements, while the building blocks are chosen by the customer according to their business needs.
Reconciliation of work hours and monitoring is performed against the agreement monthly.
Basic package
All helpdesk agreements include our basic package. The basic package provides support access by telephone, e-mail, or reporting an issue via an online interface.
Our customers have free access to our issue management system, which displays all issues and provides a facility for producing statistics and overviews. Access to our issue management system for your own projects is also included.
The basic package also includes project management on the part of Novacura with respect to monitoring, prioritization of issues, production of statistics and necessary administration.
Find solutions for your industry:
Manufacturing
Connect your ERP to your MES and other systems to create workflows and processes that are extremely powerful and deceptively simple. That improve product quality and traceability while cutting down on scrap. All you need is Flow.
Logistics
Imagine a warehouse where the reality is in sync with your systems. Where everything is mobile and 100% accurate. We can help you to use your creativity to design and realize your warehouse processes exactly as you want them.
Field Service
Get rid of paper forms and make your field service business truly mobile—even offline. Our field service workflow solutions help your technicians improve first-time fix rates, be more efficient and provide better service.
Engineering & Construction
Flow helps you manage both projects and processes through every stage of construction. Build steered workflows that ensure tasks are done right the first time—and that you’re collecting the right data every step of the way.