Customer Case

American manufacturer Lou-Rich uses Novacura Flow for inventory, inward deliveries and shipping

American company Lou-Rich thought that they had found the best way to minimize inventory paperwork with a solution for digital processes. But, by chance, they stumbled upon Novacura Flow and realized that the work could be done even more efficiently and at a lower cost.

“I was thrilled when I heard about it,” says Mark Halbach, ERP Analyst at Lou-Rich. “We were immediately impressed by the flexibility and cost efficiency. And, above all, we felt that this was so much better than an off-the-shelf product – with Novacura Flow we got the possibility to customize everything according to our needs.”

Lou-Rich is a contract engineering and manufacturing company in Minnesota with approximately 375 employees. The company was the first in North America to choose Novacura Flow. Mark Halbach calls it “taking a leap of faith”, but went with his instincts once we presented the solution to him. And he soon realized that it was perfect for Lou-Rich.

Mark Halbach
Mark HalbachERP Analyst
“In receiving, the employees wrote the labels by hand. One of the employees immediately said that he saves up to an hour a day. That adds up to quite a lot of hours saved for that department per week”.

The company is known for its just-in-time-deliveries and does not want products shelved, waiting for delivery. The same goes for inward deliveries: the products and parts are supposed to be put into use/manufactured as soon as possible, and any system that can make the handling faster and more efficient is welcome.

Approximately 20 people work with handheld terminals, and Lou-Rich also has a number of scanners attached to computers and PC applications.

Another advantage is the employees’ new-found mobility

“Before, when someone was doing a cycle count for example, they would first write all the information down on a notepad, and then walk over to the terminal to carry out an IFS transaction. Now, everything takes place on the shop floor.”

A Lou-Rich employee using Flow

Mark urges employees to constantly think about their workflow in order to identify possible improvements. “Our processes are very labor-intensive, and with Novacura Flow we’ve realized that there is a lot of time to save and operations to make more efficient. Every time someone asks: “Can we… we try to create a better workflow?”

Now, Lou-Rich is looking to improve even more processes. “We want to streamline our shipping department and are currently looking for new solutions for employee transactions like time reporting. I am convinced that Novacura Flow will make it happen where IFS Applications have felt a bit constrained.

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About Lou-Rich

Lou-Rich is a contract engineering and manufacturing company in Minnesota with approximately 375 employees.

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