• Home|
  • Case Studies|
  • EFFICIENT SERVICE PLANNING & SEAMLESS LOGISTICS WITH NOVACURA FLOW AT DÜRR DENTAL

EFFICIENT SERVICE PLANNING & SEAMLESS LOGISTICS WITH NOVACURA FLOW AT DÜRR DENTAL

5 min to read

For over 80 years, Dürr Dental has been a leading player in the dental industry, providing innovative system solutions ranging from digital imaging to compressors and hygiene products. With customers in 174 countries and a growing global presence, the company faced the challenge of optimizing its service planning and logistics. The solution? Novacura Flow – a flexible platform that has transformed the way Dürr Dental manages its processes.

FROM MOBILE WORK ORDERS TO A COMPREHENSIVE SOLUTION

Dürr Dental’s collaboration with Novacura began with a need for a mobile work order solution for its service technicians. After experiencing the platform’s potential, the solution quickly expanded and is now used across multiple business areas, including field service, integrations, automation, and warehouse management.

One of the most innovative implementations is the company’s advanced planning portal – a system that not only optimizes service scheduling but also integrates with Google Maps to streamline technician dispatching.

A PLANNING PORTAL THAT OPTIMIZES ROUTES WITH GOOGLE MAPS

One of Dürr Dental’s challenges was efficiently planning and optimizing technician travel to customer locations. With Novacura Flow, they built a powerful planning portal that automatically calculates the fastest and most efficient route for each technician based on real-time data from Google Maps.

The Novacura portal loads all essential data and visualizes it on an interactive map, displaying technician home bases, customer locations, and the full team schedule. Planners can easily create, rearrange, delete, or confirm assignments within the portal, with all necessary information presented in one place.  The Novacura portal calculates estimated travel times by car, ensuring precise scheduling and minimizing downtime between appointments.

The portal calculates travel time from point A to B, as well as to subsequent assignments. By incorporating travel time into scheduling, Dürr Dental ensures a more realistic and balanced workload distribution. Additionally, the system allows for optimized routing, enabling technicians to handle multiple assignments in succession without unnecessary detours—saving both time and resources.

A SMART AND VISUAL PLANNING EXPERIENCE

The planning portal is designed to be both functional and user-friendly. It features a clear and intuitive interface where technicians and planners can easily get an overview of scheduled tasks for the day. Color-coded assignments make it simple to track work order status, while the dynamic map integration provides a real-time view of technician locations and how schedules are affected.

With this solution, Novacura supports Dürr Dental in planning more efficiently and effectively—ultimately enabling them to serve their own customers better and faster.

ADDITIONAL PROCESS IMPROVEMENTS WITH NOVACURA FLOW

Beyond the innovative planning portal, Dürr Dental has leveraged Novacura Flow to enhance several other aspects of its operations:

  • Automated notifications and reminders – The system sends automatic reminders for quotes and other important documents, ensuring faster response times.
  • More efficient warehouse management – Smart scanning solutions and optimized picking flows have improved speed and accuracy in warehouse processes.
  • Optimized picking routes – A new picking system allows to process multiple orders simultaneously, following the most efficient path through the warehouse.
  • Seamless system integrations – Novacura Flow integrates with CRM, ERP, and other essential systems, creating a smooth and automated workflow.

TO GET AN OUTSIDE PERSPECTIVE ON THE IMPLEMENTATION, WE ALSO SPOKE WITH TABEA GÖTZ, AN EXPERIENCED CONSULTANT WHO WAS INVOLVED IN THE PROJECT:

As a Supply Chain and IT transformation consultant, I have worked with many companies and systems. My core belief is that a people-centered culture—and tools for collaboration and co-creation—are key to success in the digital age. At Dürr Dental, we had a team that was eager to move fast to meet changing customer requirements and to increase productivity. Thanks to Novacura’s low-code approach, we were able to implement an agile model that brought together shopfloor workers with their ideas. We could model processes, experiment, and—most importantly—create transparency and control for the team. Development time shortened, and buy-in increased because team members could actively participate from ideation to implementation. The most important thing was strong cross-departmental collaboration between operations and IT and a shared vision of achieving goals together.
Tabea Götz
Consultant at Dürr Dental

The Result: A More Flexible and Efficient Business

Thanks to Novacura Flow, Dürr Dental has built a more flexible and efficient work environment, allowing technicians and planners to focus on what really matters—delivering top-tier service to customers. The innovative planning portal is a prime example of how smart integrations and automation can give businesses a competitive edge.

Novacura Flow has provided us with a flexible platform where we can build our own workflows and integrations. We have moved from manually managing work orders to automating and optimizing our entire service process.
Stefan Andrä
IT / Head of Business Applications
Table of contents
FROM MOBILE WORK ORDERS TO A COMPREHENSIVE SOLUTION A PLANNING PORTAL THAT OPTIMIZES ROUTES WITH GOOGLE MAPS A SMART AND VISUAL PLANNING EXPERIENCE ADDITIONAL PROCESS IMPROVEMENTS WITH NOVACURA FLOW TO GET AN OUTSIDE PERSPECTIVE ON THE IMPLEMENTATION, WE ALSO SPOKE WITH TABEA GÖTZ, AN EXPERIENCED CONSULTANT WHO WAS INVOLVED IN THE PROJECT: THE RESULT: A MORE FLEXIBLE AND EFFICIENT BUSINESS

Do you have a question?:

Please fill out this form