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Automating service workflows with low-code – Anticimex Case Study

Novacura has long been providing support for Anticimex’s existing business system solutions and consultants for many of the company’s important projects. The ongoing upgrade of IFS Applications has seen further intensification of this collaboration.

Anticimex worker using mobile workforce management tools to optimize pest control services, image by Novacura
5 min to read

Novacura has long been providing support for Anticimex’s existing business system solutions and consultants for many of the company’s important projects. The ongoing upgrade of IFS Applications has seen further intensification of this collaboration.

Novacura supports the Anticimex project organization in various roles within technology, integrations and project management. Their expertise contributes to automating service workflows and reducing complexity in service operations, enabling Anticimex to streamline processes effectively.

Digital transformation in pest control services with low-code solutions, image by Novacura

Novacura has been boosting Anticimex’s operations for many years with support within areas where we ourselves lack certain expertise or resources. Novacura has provided knowledge of IFS and reinforcement on the customer side. Supplied Anticimex’s with both tools and consultants, enabling us to benefit even more from IFS Applications. This partnership has been instrumental in enhancing service delivery with low-code platforms and providing agile solutions for service industry challenges.

Novacura has been boosting our operations for many years with support within areas where we ourselves lack certain expertise or resources.
Eva Söderlund
Anticimex, Business Solutions Manager

Anticimex and Novacura are currently working on upgrading IFS Applications to version 9, and Anticimex has received assistance with certain sub-projects, including Technology, Field service and Resource planning. The upgrade process leverages low-code solutions for service industry to facilitate efficient implementation and integration.

Automating service workflows for field technicians in the service industry, image by Novacura

A successful collaboration, with Novacura’s products, consultants and solution expertise within IFS Applications augmenting the new upgraded solution. Novacura’s knowledge of IFS system solutions has been crucial in the upgrade of IFS Applications for the final design of the new solution. Their involvement ensures business process management for service companies is optimized, aligning with Anticimex’s operational goals.

It provides great assurance. For us, it is essential to work with a partner who is highly familiar with the application and the business’ processes and is used to collaborating on large projects. Our own staff who are involved in the project and who have come into contact with Novacura, find the consultants to be highly proficient and knowledgeable. This gives us a feeling of great confidence.
Eva Söderlund
Anticimex, Business Solutions Manager

Anticimex is also implementing Novacura’s Flow process platform to improve and simplify critical integrations. This move aims at simplifying complex integrations in service companies, allowing for more streamlined and efficient operations.

Enhancing service delivery with low-code platforms in pest control operations, image by Novacura
We currently have a totally different technical solution based on BizTalk, which is both relatively expensive and complex. And we can see the potential in using Novacura Flow instead.
Eva Söderlund
Anticimex, Business Solutions Manager

Flow is a simpler tool that facilitates management of integrations by Anticimex and provides scope to develop advanced integrations more cost-effectively. By adopting Novacura Flow, Anticimex is enhancing customer service with digital tools and optimizing service delivery processes to meet evolving client needs.

It’s great to know that Novacura is an important partner when it comes to advanced solution expertise within several areas. It is one of the reasons why with Flow we can now create a platform via a tool that we build up knowledge of ourselves and can then easily make improvements to.
Eva Söderlund
Anticimex, Business Solutions Manager

The entire project aims to build value for Anticimex in the long term, with IFS Applications representing an important cornerstone and Novacura actively contributing to this work. This strategic approach underscores the commitment to digital transformation in pest control services and the continuous improvement of service operations.

FAQ

What tools can enhance field service productivity?

Tools like Novacura Flow and IFS Applications offer robust support for mobile workforce management and resource planning. At Anticimex, these tools helped streamline tasks and enhance field service productivity with real-time updates and simplified processes.

What solutions exist for automating service workflows?

Low-code platforms for service companies, such as Novacura Flow, allow for fast and flexible automation of critical business processes. Anticimex uses Novacura to manage complex workflows and automate service operations without extensive coding or system disruptions.

How can digital transformation benefit pest control services?

By implementing tools like Novacura Flow alongside IFS Applications, pest control companies can reduce operational complexity, integrate systems more effectively, and improve customer service. Anticimex demonstrates how digital transformation in pest control services drives long-term value and efficiency.

How to optimize resource planning in service companies?

Combining IFS Applications with a low-code BPM tool like Novacura Flow enables better visibility and control over resources. Anticimex used this approach to optimize service delivery processes and allocate field personnel more efficiently across their operations.

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