Quick solutions for your business

Support services

Our support agreements may vary between customers, but whether we are providing daily support for your business or just stepping in when a problem develops, we are always very particular about identifying a solution quickly!

Novacura Support

We offer a wide range of helpdesk services for IFS Applications and Novacura’s own products. The range encompasses everything from reception and routing of issues to 1st and 2nd line support and all manner of expert consultancy. This is where you can get assistance with questions and problems as well as any improvements required.

There are numerous benefits with the Novacura support:

Agreements tailored to suit your business
Agreements tailored to suit support needs, big or small
Rapid response time
Scope for reporting issues around the clock
Multiple reporting channels, including support-web, e-mail and telephone

Our agreements

Novacura offers a variety of agreements tailored to suit the support needs of your business. Irrespective of whether a customer requires daily support, demanding a rapid response and swift investigation, or assistance now and then with more complex support issues, we can put together a suitable package.

Our support agreements are composed from a basic package and various building blocks that reflect preferred response time. The basic package is included in all agreements, while the building blocks are chosen by the customer according to their business needs.
Reconciliation of work hours and monitoring is performed against the agreement monthly.

Click here to read more details about our different Maintenance agreement levels and the process of reporting issues.

Basic package

All helpdesk agreements include our basic package. The basic package provides support access by telephone, e-mail or reporting an issue via an online interface.

Our customers have free access to our issue management system, which displays all issues and provides a facility for producing statistics and overviews. Access to our issue management system for your own projects is also included.

The basic package also includes project management on the part of Novacura in respect to monitoring, prioritization of issues, production of statistics and necessary administration.

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See our consulting services

Manufacturing Logistics Industry

Imagine a warehouse where the reality is in sync with your systems, where all unnecessary work is eliminated, where there is no paperwork and everything is mobile, and where everything going out is 100% accurate. We can help you to use your creativity to design and realise the warehouse processes exactly as you want them.

Asset Service
Industry

Our competence within the field of maintenance, together with our solutions, brings simplicity, accuracy, mobility and predictability to your maintenance business. And it puts you where you want to be: in control.

Project Based
Industry

Our vast experience of large and complex projects allows you to improve your project management and execution. Precision, control and simplicity are important factors that our solutions support. And they do it all the way from construction to delivery.

Business Process Management on ERP

Business systems are complex by their very nature and, as a consequence, are always underutilised. We are experts in business systems and getting the most out of your business systems. We know the technology, we know the application and we know the business.