{"id":34490,"date":"2022-07-17T11:47:33","date_gmt":"2022-07-17T11:47:33","guid":{"rendered":"https:\/\/www.novacura.com\/support-services-maintenance\/"},"modified":"2025-01-10T11:10:56","modified_gmt":"2025-01-10T11:10:56","slug":"underhallsprocessen","status":"publish","type":"page","link":"https:\/\/www.novacura.com\/sv\/underhallsprocessen\/","title":{"rendered":"Underh\u00e5llsprocessen"},"content":{"rendered":"\t\t
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Underh\u00e5llsprocessen<\/h1>\n <\/div>\n <\/div>\n <\/div>\n
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F\u00f6r oss \u00e4r p\u00e5litlighet och en felfri anv\u00e4ndarupplevelse avg\u00f6rande f\u00f6r fortg\u00e5ende kundframg\u00e5ng. D\u00e4rf\u00f6r underh\u00e5ller och utvecklar vi kontinuerligt v\u00e5ra produkter baserat p\u00e5 input fr\u00e5n kunder och partners. F\u00f6r att kunna l\u00f6sa problem baserat p\u00e5 sv\u00e5righetsgrad, och f\u00f6r att s\u00e4kerst\u00e4lla snabba l\u00f6sningar, har vi utvecklat en omfattande underh\u00e5llsprocess.<\/span><\/p><\/div>\n <\/div>\n

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Vi delar upp problem i fyra kategorier:<\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Rapportera problem\n<\/h2>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Alla incidenter, fr\u00e5gor, funderingar och problem ska i f\u00f6rsta hand g\u00e5 via v\u00e5rt supportverktyg, JSM (JIRA Service Management). Det inneb\u00e4r en enda kontaktpunkt med oss p\u00e5 ett enkelt och snabbt s\u00e4tt.<\/span><\/p>\n

V\u00e5rt supportverktyg JSM kan n\u00e5s p\u00e5 f\u00f6ljande l\u00e4nk:<\/span><\/p>\n

Novacare kundtj\u00e4nst \u2013 Jira Service Management (atlassian.net)<\/span><\/a><\/p>\n

V\u00e4nligen se till att inkludera den ber\u00f6rda versionen och komponenten, en beskrivning av problemet och hur man \u00e5terskapar det.<\/span><\/p>\n

Se\u00a0 <\/span>v\u00e5r hj\u00e4lpsektion<\/span><\/a> \u00a0f\u00f6r information om hur ni identifierar versionsnummer och komponent.<\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Hur kommer ert support\u00e4rende att hanteras?\n<\/h2>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Vi h\u00e5ller er uppdaterade om \u00e4rendef\u00f6rloppet, och man kan \u00e4ven f\u00f6lja \u00e4rendets framsteg i JSM kundportal.<\/span><\/p>\n

Om ni \u00e4r os\u00e4kra p\u00e5 om ni har ett konto, eller har gl\u00f6mt era inloggningsuppgifter, g\u00e5 till\u00a0\u00a0<\/span>Novacura kundtj\u00e4nst \u2013 Jira Service Management (atlassian.net)<\/span><\/a><\/p>\n<\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Hur vi l\u00f6ser problem\n<\/h2>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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De buggar som kategoriseras som\u00a0 <\/span>blockerare<\/span><\/em> \u00a0eller\u00a0 <\/span>high<\/span><\/em> \u00a0kommer att fixas i servicepaket, och de buggar som kategoriseras som\u00a0 <\/span>st\u00f6rre<\/span><\/em> \u00a0eller\u00a0 <\/span>mindre<\/span><\/em> \u00a0kommer att fixas och sl\u00e4ppas i mindre versionssl\u00e4pp.<\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Hur man avkodar versionsnumrering\n<\/h4>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Versionsnumret \u00e4r uppdelat i fyra delar: {Major}.{Minor}.{Service Pack}.{Revision}. <\/span>
Exempel: 6.1.7.26406<\/span><\/em><\/p>\n<\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Servicepaket<\/h4>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Ett servicepaket inneh\u00e5ller endast korrigeringar som \u00e4r l\u00e4mpliga f\u00f6r patchning. En patch kommer till exempel inte att \u00e4ndra databasstrukturen f\u00f6r den interna Novacura Flow-databasen. Ett servicepaket kan laddas ner och appliceras p\u00e5 beg\u00e4ran.<\/span><\/p>\n

L\u00e4s om hur ni applicerar ett Servicepaket h\u00e4r.<\/span><\/a><\/p>\n<\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Versioner som st\u00f6ds\n<\/h4>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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24 m\u00e5nader fr\u00e5n releasedatum.<\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Bak\u00e5tkompatibilitet<\/h4>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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De mobila klienterna \u00e4r bak\u00e5tkompatibla. Nyare mobila klienter st\u00f6der \u00e4ldre serverversioner, men inte tv\u00e4rtom.<\/span><\/p>\n

Krav; vid uppdatering av Novacura Flow-servern uppdatera \u00e4ven alla klienter och studion till den senaste versionen.<\/span><\/em><\/p>\n<\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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H\u00e5ll er uppdaterade\n<\/h2>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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F\u00f6r att h\u00e5lla er uppdaterade om information g\u00e4llande nya versioner och servicepaket-utg\u00e5vor,\u00a0 <\/span>registrera er h\u00e4r<\/span><\/a> \u00a0f\u00f6r att prenumerera p\u00e5 informationen.<\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Underh\u00e5llsprocessen F\u00f6r oss \u00e4r p\u00e5litlighet och en felfri anv\u00e4ndarupplevelse avg\u00f6rande f\u00f6r fortg\u00e5ende kundframg\u00e5ng. D\u00e4rf\u00f6r underh\u00e5ller och utvecklar vi kontinuerligt v\u00e5ra produkter baserat p\u00e5 input fr\u00e5n […]<\/p>\n","protected":false},"author":10,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":""},"class_list":["post-34490","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nUnderh\u00e5llsprocessen – Novacura<\/title>\n<meta name=\"description\" content=\"Uppt\u00e4ck processen f\u00f6r kategorisering, rapportering och probleml\u00f6sning. 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