{"id":33933,"date":"2022-07-17T11:47:33","date_gmt":"2022-07-17T11:47:33","guid":{"rendered":"https:\/\/www.novacura.com\/?page_id=33933"},"modified":"2024-07-01T13:52:47","modified_gmt":"2024-07-01T13:52:47","slug":"procedury-uslug-i-obsluga-klienta","status":"publish","type":"page","link":"https:\/\/www.novacura.com\/pl\/procedury-uslug-i-obsluga-klienta\/","title":{"rendered":"Procedury \u015bwiadczenia us\u0142ug i obs\u0142uga klienta"},"content":{"rendered":"\t\t
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Procedury us\u0142ug i obs\u0142uga klienta<\/h1>\n <\/div>\n <\/div>\n <\/div>\n
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Niezawodno\u015b\u0107 dostarczanych us\u0142ug i komfort u\u017cytkowania s\u0105 kluczowe dla sukcesu naszych klient\u00f3w. Dlatego stale utrzymujemy i rozwijamy nasze produkty w oparciu o informacje od klient\u00f3w i partner\u00f3w. Aby odpowiada\u0107 szybko i skutecznie na potrzeby naszych klient\u00f3w, opracowali\u015bmy skuteczny process \u015bwiadczenia us\u0142gu i obs\u0142ugi klienta.<\/p><\/div>\n <\/div>\n

\n \"\"<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/span>\n<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Zagadnienia zwi\u0105zane z trudno\u015bciami operacyjnymi dzielimy na cztery kategorie:<\/p>\n<\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Zg\u0142aszanie problem\u00f3w<\/h2>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Wszystkie incydenty, pytania, w\u0105tpliwo\u015bci i problemy powinny przede wszystkim przechodzi\u0107 przez nasze narz\u0119dzie wsparcia, JSM (JIRA Service Management). Oznacza to jeden punkt kontaktowy, w kt\u00f3rym w prosty i szybki spos\u00f3b mo\u017cna si\u0119 z nami skontaktowa\u0107.<\/div>\n
\u00a0<\/div>\n
Do naszego narz\u0119dzia wsparcia JSM mo\u017cna dotrze\u0107 pod nast\u0119puj\u0105cym linkiem:<\/div>\n

Novacura Customer Services \u2013 Jira Service Management (atlassian.net)<\/a><\/strong><\/p>\n

Prosimy o podanie wersji i komponentu, kt\u00f3rego dotyczy problem, opisu problemu oraz sposobu jego odtworzenia.<\/div>\n
Informacje o tym jak zidentyfikowa\u0107 numer wersji<\/a><\/strong> i komponentu znajduj\u0105 si\u0119 w dziale pomocy.<\/div>\n<\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Jak zostanie obs\u0142u\u017cony tw\u00f3j ticket? <\/h2>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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B\u0119dziemy informowa\u0107 Ci\u0119 na bie\u017c\u0105co o post\u0119pach w realizacji zg\u0142oszenia, mo\u017cesz r\u00f3wnie\u017c \u015bledzi\u0107 post\u0119py w realizacji zg\u0142oszenia w portalu klienta JSM.<\/div>\n
\u00a0<\/div>\n
Je\u015bli nie jeste\u015b pewien, czy masz konto, lub zapomnia\u0142e\u015b danych do logowania, przejd\u017a do:<\/div>\n

Novacura Customer Services \u2013 Jira Service Management (atlassian.net)<\/a><\/strong><\/p>\n<\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Jak rozwi\u0105zujemy problemy?<\/h2>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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B\u0142\u0119dy sklasyfikowane jako awarie<\/strong> (ang. blocker – blokuj\u0105ce rutynowe operacje) lub krytyczne<\/strong> (ang. High – o wysokim priorytecie) zostan\u0105 naprawione w du\u017cuch (ang. Major) lub ma\u0142ych (ang.<\/span>\u00a0<\/span>Minor) pakietach serwisowych, a b\u0142\u0119dy sklasyfikowane jako g\u0142\u00f3wne lub niskim priorytecie (ang. Medium, Low) zostan\u0105 naprawione i dostarczone mniejszych <\/span>pakietach\u00a0<\/span>(<\/span>ang.<\/span>\u00a0<\/span>Minor)<\/span>.<\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Jak odczyta\u0107 numeracj\u0119 wersji?<\/h4>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Numer wersji podzielony jest na cztery cz\u0119\u015bci: {Major}.{Minor}.{Service Pack}.{Revision}.
Example: 6.1.7.26406<\/em><\/p>\n<\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Pakiety serwisowe (ang. Service packs)<\/h4>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Service Pack zawiera tylko poprawki, kt\u00f3re nadaj\u0105 si\u0119 do wprowadzenia tzw. \u0142atki (ang. patching). \u0141atka nie zmieni na przyk\u0142ad struktury wewn\u0119trznej bazy danych Novacura Flow. Dodatek Service Pack mo\u017cna pobra\u0107 i zastosowa\u0107 na \u017c\u0105danie.<\/p>\n

Przeczytaj o tym, jak zastosowa\u0107 dodatek Service Pack tutaj<\/a><\/strong>.<\/p>\n<\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Obs\u0142ugiwane wersje<\/h4>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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24 miesi\u0105ce od daty wydania.<\/p>\n<\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Kompatybilno\u015b\u0107 ze starszymi wersjami<\/h4>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Mobile clients s\u0105 kompatybilne ze starszymi wersjami. Nowsze elementy Mobile clients obs\u0142uguje starsze wersje serwera, ale nie na odwr\u00f3t.<\/p>\n

Wymaganie: podczas aktualizacji serwera Novacura Flow zaktualizuj r\u00f3wnie\u017c wszystkie elementy Mobile Clients i Flow Studio do najnowszej wersji.<\/p>\n<\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Pozosta\u0144 na bie\u017c\u0105co<\/h2>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Aby by\u0107 na bie\u017c\u0105co z informacjami o nowych wersjach i wydaniach Service Pack, zarejestruj si\u0119 tutaj<\/a><\/strong>, aby subskrybowa\u0107 informacje.<\/p>\n<\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Procedury us\u0142ug i obs\u0142uga klienta Niezawodno\u015b\u0107 dostarczanych us\u0142ug i komfort u\u017cytkowania s\u0105 kluczowe dla sukcesu naszych klient\u00f3w. Dlatego stale utrzymujemy i rozwijamy nasze produkty w […]<\/p>\n","protected":false},"author":10,"featured_media":33939,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":""},"class_list":["post-33933","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nProcedury \u015bwiadczenia us\u0142ug i obs\u0142uga klienta – Novacura<\/title>\n<meta name=\"description\" content=\"Dla nas niezawodno\u015b\u0107 i bezb\u0142\u0119dne do\u015bwiadczenie u\u017cytkownika s\u0105 kluczowe dla ci\u0105g\u0142ego sukcesu klient\u00f3w, dlatego stale rozwijamy (...)\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.novacura.com\/pl\/procedury-uslug-i-obsluga-klienta\/\" \/>\n<meta property=\"og:locale\" content=\"pl_PL\" \/>\n<meta property=\"og:type\" 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