When customers, offices and manufacturing are located throughout the world, it is crucial that deliveries are correct. But despite meticulous processes, Minco’s customer requirements were not being met, which sometimes resulted in complaints and tedious return processes. The same applied internally: inventory on shelves and in Minco’s ERP system were not always consistent. It all came down to the human factor, as all transport tasks were handled manually and a small mistake could mean huge consequences.
As a result, Minco started to look for a barcode solution so that employees could easily scan products before shipping to verify that the product is correct and is going to the correct customer, as well as upon delivery.
“We wanted a solution for processes both within and outside our ERP system. Sure, it was possible to customize our current processes, but it would be expensive, says Business Analyst Matt Hanson.
As soon as he received a demonstration of Novacura Flow, he realized that this was the right solution. And after a 30-day trial, he was convinced.
“In the first week, we implemented four workflows and got a custom-made product that was both affordable and easy to customise.”
Today, 28 employees are using Novacura Flow, primarily in stock and inventory, and they have a total of 18 hand-held devices and multiple desktop scanners. The time saving is important, but that’s just the beginning, as Matt explains.
“The stockroom group saves time and steps, which is good for flexible processes. But above all, we see that discrepancies and returns are going down – we simply have more satisfied customers now.”
Another benefit for Minco has been all of the development opportunities. Novacura’s former U.S. partner, Enterprise Consulting, was asked if they could train one of the developers at Minco so that they could construct smart workflows internally. This was a success, according to Michael Tapper at Enterprise Consulting.
“We arranged a workshop that combined training for Minco’s developer Jeff with building the actual workflows for production use. Following the two day workshop Jeff was trained and able to build his own workflows, plus the workshop resulted in two workflows being built and deployed into production.”
And since then, the development has continued. Minco now has 13 customized flows, ranging from cycle counting flows to individual time reporting on shop orders, something that had been requested but had not been possible in the current version of IFS Minco is using. In addition, they have constructed worksheets that can be managed with Android tablets for the Quality Assurance department – they can now compile and transmit digitally and directly to management during an audit. Minco has added 60 additional licenses for a total of 78 to roll out the additional functionality to more users, and has plans for 100 additional licenses for the time reporting function.
Matt Hanson has also received enquiries from the finance and purchasing department, because they want to automate and simplify their processes, such as sending invoices to customers.
“I see a lot of future applications for Novacura Flow at Minco”.