{"id":55049,"date":"2022-07-17T11:47:33","date_gmt":"2022-07-17T11:47:33","guid":{"rendered":"https:\/\/www.novacura.com\/?page_id=55049"},"modified":"2025-01-10T11:06:23","modified_gmt":"2025-01-10T11:06:23","slug":"huoltoprosessi","status":"publish","type":"page","link":"https:\/\/www.novacura.com\/fi\/huoltoprosessi\/","title":{"rendered":"Huoltoprosessi"},"content":{"rendered":"\t\t
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Huoltoprosessi<\/h1>\n <\/div>\n <\/div>\n <\/div>\n
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Meille luotettavuus ja virheet\u00f6n k\u00e4ytt\u00f6kokemus ovat elint\u00e4rkeit\u00e4 asiakkaiden menestyksen jatkumisen kannalta. Siksi yll\u00e4pid\u00e4mme ja kehit\u00e4mme tuotteitamme jatkuvasti asiakkailta ja kumppaneilta saatujen tietojen perusteella. Olemme kehitt\u00e4neet kattavan yll\u00e4pitoprosessin, jonka avulla voimme k\u00e4sitell\u00e4 ongelmia niiden vakavuuden mukaan ja varmistaa nopeat julkaisut.<\/p><\/div>\n <\/div>\n

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Luokittelemme kysymykset nelj\u00e4\u00e4n luokkaan:<\/p>\n<\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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ILMOITA ONGELMISTA<\/h2>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Kaikki h\u00e4iri\u00f6tilanteet, kysymykset, huolenaiheet ja ongelmat on ensisijaisesti k\u00e4sitelt\u00e4v\u00e4 tukity\u00f6kalumme JSM:n (JIRA Service Management) kautta. T\u00e4m\u00e4 tarkoittaa yht\u00e4 yhteyspistett\u00e4, josta saat meihin yhteyden helposti ja nopeasti.<\/p>\n

Tukity\u00f6kalumme JSM l\u00f6ytyy seuraavasta linkist\u00e4:<\/p>\n

Novacuran asiakaspalvelut – Jira Service Management (atlassian.net)<\/a><\/p>\n

Muista mainita kyseinen versio ja komponentti, kuvaus ongelmasta ja miten se voidaan toistaa.<\/p>\n

Lis\u00e4tietoja versionumeron ja komponentin tunnistamisesta on\u00a0ohjeosiossa<\/a>\u00a0.<\/p>\n<\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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MITEN TUKIPYYNT\u00d6SI K\u00c4SITELL\u00c4\u00c4N?<\/h2>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Pid\u00e4mme sinut ajan tasalla lippusi edistymisest\u00e4, ja voit my\u00f6s seurata lippusi etenemist\u00e4 JSM:n asiakasportaalissa.<\/p>\n

Jos et ole varma, onko sinulla tili tai oletko unohtanut kirjautumistietosi, siirry\u00a0Novacuran asiakaspalveluun – Jira Service Management (atlassian.net)<\/a>.<\/p>\n<\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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MITEN KORJAAMME ONGELMAT<\/h2>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Est\u00e4v\u00e4ksi<\/em>\u00a0tai\u00a0suureksi<\/em>\u00a0luokitellut virheet korjataan palvelupaketeissa ja\u00a0merkitt\u00e4viksi<\/em>\u00a0tai\u00a0v\u00e4h\u00e4isiksi<\/em>\u00a0luokitellut virheet korjataan ja julkaistaan pienemmiss\u00e4 versioversioissa.<\/p>\n<\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Kuinka purkaa versionumerointi<\/h4>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Versionumero on jaettu nelj\u00e4\u00e4n osaan: {Major}.{Minor}.{Service Pack}.{Revision}.
Esimerkki: 6.1.7.26406<\/em><\/p>\n<\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Palvelupaketit<\/h4>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Palvelupaketti sis\u00e4lt\u00e4\u00e4 vain korjauksia, jotka soveltuvat korjaamiseen. Korjaus ei esimerkiksi muuta Novacura Flow’n sis\u00e4isen tietokannan rakennetta. Palvelupaketin voi ladata ja ottaa k\u00e4ytt\u00f6\u00f6n pyynn\u00f6st\u00e4.<\/p>\n

Lue t\u00e4\u00e4lt\u00e4, miten palvelupaketti otetaan k\u00e4ytt\u00f6\u00f6n.<\/a><\/p>\n<\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Tuetut versiot<\/h4>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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24 kuukautta julkaisup\u00e4iv\u00e4st\u00e4.<\/p>\n<\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Yhteensopivuus taaksep\u00e4in<\/h4>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Mobiiliasiakkaat ovat taaksep\u00e4in yhteensopivia. Uudemmat mobiiliasiakkaat tukevat vanhempia palvelinversioita, mutta ei p\u00e4invastoin.<\/p>\n

Vaatimus; kun p\u00e4ivit\u00e4t Novacura Flow -palvelimen, p\u00e4ivit\u00e4 my\u00f6s kaikki asiakkaat ja studio uusimpaan versioon.<\/em><\/p>\n<\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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PYSY AJAN TASALLA<\/h2>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Jos haluat pysy\u00e4 ajan tasalla uusista versioista ja palvelupakettien julkaisuista,\u00a0rekister\u00f6idy t\u00e4\u00e4ll\u00e4<\/a>\u00a0ja tilaa tiedotteet.<\/p>\n<\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Huoltoprosessi Meille luotettavuus ja virheet\u00f6n k\u00e4ytt\u00f6kokemus ovat elint\u00e4rkeit\u00e4 asiakkaiden menestyksen jatkumisen kannalta. Siksi yll\u00e4pid\u00e4mme ja kehit\u00e4mme tuotteitamme jatkuvasti asiakkailta ja kumppaneilta saatujen tietojen perusteella. Olemme […]<\/p>\n","protected":false},"author":10,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":""},"class_list":["post-55049","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nLow-code-huoltoprosessi \u2013 Novacura Flow<\/title>\n<meta name=\"description\" content=\"Tutustu ongelmien luokitteluun, raportointiin ja ratkaisemiseen. 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