REAL-TIME SUPPORT FOR FIELD SERVICE WORKERS

Your workers need extra support when they’re in the field. With remote guidance from Novacura Flow and XMReality, you’ll give your workers more support and improve first-time fix rates at the same time.

Remote guidance is a way for field service technicians to collaborate with the back office in real-time when they’re out in the field. If the technician needs guidance at any stage of the repair process, they can open a remote guidance session. The back office can then see exactly what the technician sees (through AR glasses or the camera on a mobile device) and guide the technician through assessments and repairs, step-by-step, using overlay technology.

Remote guidance provides real-time support when your technicians are in the field.

Higher first-time fix rates

Remote guidance gives field technicians access to expert support with the click of a button. When guided by an expert, repairs will be faster and more accurate: this leads to higher first-time fix rates.

More satisfied customers

Reliability is the backbone of every field service organization. When things are fixed right the first time, it builds trust between the customer and your company—and builds customer loyalty, too.

Lower travel expenses

Inexperienced technicians benefit from the real-time assistance of your most experienced workers. And because those more experienced workers can help remotely, without travelling to a site, you pay less in travel expenses without sacrificing quality.